Safety & Trust Online since 2018 and as a pioneer in crowdsourced delivery, the safety of our community is our number one priority. For this purpose, we have set up this chart that summarizes the potential rules to be followed. Most of them are based on common sense, but it is important to remind people of them and to emphasize certain ones.
Why should we trust our members?
Complete profiles: we invite our members to complete their profiles with personal information. Beyond a photo, a biography and their place of residence, a variety of background checks can include a valid e-mail address, a mobile telephone number, connection of their Bring profile to their (official) social network accounts (Twitter and Linkedin).
Before payment: the identity of the user must be verified These checks allow us to get rid of fraudulent profiles and prevent the creation of false accounts (accounts containing false or misleading information are immediately suspended or closed). In addition, we regularly invite our users to update their profiles.
An evaluation system: this system has as its goal to evaluate our members and to give them an indicative grade based on their level of experience with Bring. “Beginner”, “Intermediate” and “Advanced” after a delivery, users can leave a comment and an evaluation. We thank the most responsive users for awarding a dedicated icon.
Secure payment: Bring relies on the services of its partner Stripe to manage all the payments that take place on its platform.
International parcel service’s 8 rules for successful delivery: Respect for general conditions, in particular the list of prohibited products (our system systematically filters out the least illicit item). Respect for the members of the community: Bring is part of the new sharing economy and defends its values of solidarity, tolerance, friendliness, and politeness.
“I only deliver what I can see”.
Not only is this sentence common sense, but we also invite our users to scrupulously check the content to be delivered, especially when it’s a personal package. Never accept a closed package. Also, you have the right to refuse delivery at any time. Close up the package yourself after having con-
firmed that the contents are legitimate. In the event of doubt of suspicious behavior on the part of the requester, immediately refuse the delivery and let us know by e-mail at hello@bring.org.nz. Our team will then take the necessary steps.
Set up a meeting in a public place: we strongly advise you to proceed with exchanges between travelers and requesters in public places for obvious security reasons.
“I give a maximum of personal information.”: whether it’s the traveler or the requester, the users will be the more reassured when they are well informed about what they are transporting and who they are dealing with. In addition, providing detailed personal information increases your chances of finding a requester or a traveler!
We also remind you that our travelers are not professional delivery personnel. We request that you respect their capabilities (size and weight of items in particular) and the service that they are providing to you. Discuss with a maximum of details in writing through our secure mailbox: this allows us, in case of disputes, to provide proof through your conversation’s history.
Any other form of communication is prohibited and will cause you to be removed from the secure framework of our platform. Answer messages: Answer all of your messages, even if you are unable to carry out the delivery or the trip in order that the other party knows what to expect. You will be notified by e-mail when you receive a message and a red dot will appear next to your tab “My account”. Negotiate in a fair and reasonable manner.
Our online mailbox allows you to carry out a negotiation, so use in while respecting the viewpoints of other users. What to do in case there is a problem? In case of a problem with delivery, no matter what the reason is, contact us by e-mail at hello@bring.org.nz.
If the traveler has to cancel his trip or has a transportation problem, he needs to make it known as soon as possible to the requester (preferably via the internal mailbox on the site for the reasons explained above). If the delivery could not be made, the requester has the right to cancel the transaction via the mailbox or to dispute the delivery.
We will then make contact with the requester to see what happened and will get back to you as soon as possible.
Community Guidelines
Bring is a service that matches people that need to send an item (Senders), with those going the same way, and that can bring it along (Bringers).
GUIDELINES FOR SENDERS
REGISTRATION
Every user of our platform should register with correct and accurate personal identifying information such as first and last name, email address, and mobile number. This is to ensure the best possible experience and to ensure the security of all the users in the system. Failure to add real verifiable information might result in either suspension or deletion of the account.
RESPONSE
We encourage Senders to respond to Bringers promptly and in a friendly manner since they are only trying to render service to you. This will create a smoother user experience. A quick and friendly response will make the platform effective and helpful.
PRICE VARIATION
Sometimes the price being suggested by some Bringers may be quite different from the one you posted by you. If the price is higher than your quote, you have the right to decline the offer in a courteous manner. There is always room for negotiation for a reduced price. If the negotiation does not result in a compromise between the two parties, you can politely decline the offer and explain why.
TASK DESCRIPTION
We strongly advise that you accurately describe the task to be carried out. You should accurately describe the size, location, weight, of the items be- ing sent. If the task is not accurately described, it may lead to unnecessary friction between the two parties which may result in Bringers not being able to discharge their duties.
COMMUNICATION
We encourage that the all conversation between Bringers and Senders to be done on the Bring chat function. We do not accept other forms of communication. This is to help us monitor the communication for quality assurance and to respond to any form of inquiries or render any form of assistance if the need arises.
DELIVERY
We strongly advise that all delivery and related services be made on the platform. We encourage you to pay and accept your delivery using the platform only. This will give us the opportunity to help in case of loss or damage during transit. If you pay or accept delivery outside the platform, we may not be able to assist in case of any unfortunate issue with your delivery.
CONTACT
If you need any clarification or you need help with any details, you can reach us at support@bring.org.nz and expect a fast response to all of your inquiries.
MAKE YOUR INTENTION KNOWN
You should at all point be honest with your communication. If you only want to gather knowledge about how the platform works, the cost of sending your items or any other information about the Bringer-Sender system and you are not ready to make use of the platform, we encourage you to inform the Bringer at the initial point of your conversation. This is to make the platform effective and not bore either of the party with unnecessary details.
MAKE A REPORT
In the course of making use of the platform, there is every possibility
you may come across someone who actions contradict the ethics of the system, we strongly advise that you report such person so that appropriate action can be taken.
GUIDELINES FOR BRINGERS
REGISTRATION
Every user of our platform should register with correct and accurate personal identifying information such as first and last name, email address, and mobile number. This is to ensure the best possible experience and to ensure the security of all the users in the system. Failure to add real verifiable information might result in either suspension or deletion of the account.
RESPONSE
We encourage Bringers to respond to Senders promptly and in a friendly manner since they are only trying to render service to you. This is to make the platform work better. A quick and friendly response will make the platform effective and helpful.
PRICE
Bring is a community of people helping people. The price offered for some services to be rendered may not commensurate with the task. There is room for negotiation but at the same time, it should take into consideration that this is a service that uses spare capacity and that the price should reflect that. All negotiations should be done in such a way that the helpful purpose of the platform is not compromised.
ACCOUNT
We do not allow the use of the company name for account creation. Bring- er agrees to use their personal name for registration.
ADVERTISEMENT
Companies using Bring to utilize their spare capacity cannot advertise their third-party services on our platforms. Failure to follow this might result in either suspension or deletion of your account.
ACCEPTANCE OF TASK
We encourage honesty and transparency on our platform. Once a task is accepted by you, then you will do all within your ability to fulfill such a task. If for any reason you are unable to deliver a particular task, you will immediately notify the Sender of such inability to deliver.
ACCURATE DETAIL
You should ensure that accurate details of the item(s) to be delivered is given and agreed to by both parties. The description of the items such as the size of the item, nature of the item, delivery location, etc should be cleared with the Sender. This will make it easy for fast and easy delivery.
ITEM MISREPRESENTATION
If you show up to pick up a task and find that the items were misrepresented we advise you to let us know at support@bring.org.nz as soon as
possible and release yourself from the task. Do not confront the Sender and demand more for the task.
EXTRA DEMAND
We do not allow any other price demand from the Bringer apart from the initial agreement made. Any amount agreed upon with the Sender when figuring out the details is final. That is regardless of unforeseen expenses, i.e. tolls, petrol, parking, etc. You should not demand more than was the agreed-upon amount.
MAKING USE OF THE PLATFORM
In order to circumvent unforeseen events, we encourage you to make sure that you do things within the system and do not ask the Sender to pay in cash. Doing this violates the terms and conditions of being a Bringer on Bring, and will, unfortunately, void any insurance we provide.
COMMUNICATION
We encourage that the conversation on the platform is strictly by the chat function on Bring. We do not accept other forms of communication. This is to help us monitor the communication for quality assurance and to respond to any form of inquiries or render any form of assistance if the needs arise.
DELIVERY
Once you accept a task from the Sender, you cannot assign such delivery to a third party. You should be the one to deliver any task assigned to you. If you are unable to deliver, you should inform the Sender immediately. This ensures that you will be rated in the system for the service you deliver and this will create a better experience for you and or community as a whole.
MAKE A REPORT
In the course of making use of the platform, there is every possibility
you may come across someone who actions contradict the ethics of the system, we strongly advise that you report such person so that appropriate action can be taken.
BRING – PETS
You have a duty of care to provide for the needs of any animals you Send and Bring. All reasonable steps must be taken to make sure your pet is not transported in any way that could cause stress or suffering.
Here are some guidelines from the RSPCA for pet transporters:
BRINGER GUIDELINES FOR TRANSPORTING PETS
Take regular breaks.
Never leave the pet in a car on a warm or hot day.
Make sure the pet is secure and comfortable during the journey for yours and their safety.
The space provided for the pet should be large enough for them to sit and stand at full height, turn around easily, and lie down in a natural position.
Make sure that your vehicle and the pet’s container is well ventilated and kept cool during the journey.
Always take plenty of water. The pet should always have access to water during the journey.
If the journey is long enough for the pet to require feeding then take a break to feed the pet a light meal and make sure the pet is allowed to rest and digest his/her food for two hours before continuing on your journey.
GUIDELINES FOR SENDER
If you have any doubt whether your pet is fit to travel, seek advice from your vet.
Pets can find traveling in a car stressful experience. It may be best to take them on a short journey yourself to make sure they are OK with this process.
Feed your pet no sooner than two hours before you travel.