Community Guidelines

Bring is a service that matches people that need to send an item (Senders), with those going the same way, and that can bring it along (Bringers).

GUIDELINES FOR SENDERS

REGISTRATION

Every user of our platform should register with correct and accurate personal identifying information such as first and last name, email address, and mobile number. This is to ensure the best possible experience and to ensure the security of all the users in the system. Failure to add real verifiable information might result in either suspension or deletion of the account.

RESPONSE

We encourage Senders to respond to Bringers promptly and in a friendly manner since they are only trying to render service to you. This will create a smoother user experience. A quick and friendly response will make the platform effective and helpful.

PRICE VARIATION

Sometimes the price being suggested by some Bringers may be quite different from the one you posted by. If the price is higher than your quote, you have the right to decline the offer in a courteous manner. There is always room for negotiation for a reduced price. If the negotiation does not result in a compromise between the two parties, you can politely decline the offer and explain why. 

TASK DESCRIPTION

We strongly advise that you accurately describe the task to be carried out. You should accurately describe the size, location, weight, of the items being sent. If the task is not accurately described, it may lead to unnecessary friction between the two parties which may result in Bringers not being able to discharge their duties. 

COMMUNICATION

We encourage that all conversations between Bringers and Senders to be done on the Bring chat function. We do not accept other forms of communication. This is to help us monitor the communication for quality assurance and to respond to any form of inquiries or render any form of assistance if the need arises.

DELIVERY

We strongly advise that all delivery and related services be made on the platform. We encourage you to pay and accept your delivery using the platform only. This will give us the opportunity to help in case of loss or damage during transit. If you pay or accept delivery outside the platform, we may not be able to assist in case of any unfortunate issue with your delivery. 

CONTACT

If you need any clarification or you need help with any details, you can reach us at support@bring.org.nz and expect a fast response to all of your inquiries. 

MAKE YOUR INTENTION KNOWN

You should at all points be honest with your communication. If you only want to gather knowledge about how the platform works, the cost of sending your items or any other information about the Bringer-Sender system and you are not ready to make use of the platform, we encourage you to inform the Bringer at the initial point of your conversation. This is to make the platform effective and not bore either party with unnecessary details.

MAKE A REPORT

In the course of making use of the platform, there is every possibility you may come across someone whose actions contradict the ethics of the system, we strongly advise that you report such a person so that appropriate action can be taken. 

GUIDELINES FOR BRINGERS

REGISTRATION

Every user of our platform should register with correct and accurate personal identifying information such as first and last name, email address, and mobile number. This is to ensure the best possible experience and to ensure the security of all the users in the system. Failure to add real verifiable information might result in either suspension or deletion of the account.

RESPONSE

We encourage Bringers to respond to Senders promptly and in a friendly manner since they are only trying to render service to you. This is to make the platform work better. A quick and friendly response will make the platform effective and helpful.

PRICE

Bring is a community of people helping people. The price offered for some services to be rendered may not be commensurate with the task. There is room for negotiation but at the same time, it should take into consideration that this is a service that uses spare capacity and that the price should reflect that. All negotiations should be done in such a way that the helpful purpose of the platform is not compromised.

ACCOUNT

We do not allow the use of the company name for account creation. Bringer agrees to use their personal name for registration.

ADVERTISEMENT

Companies using Bring to utilize their spare capacity cannot advertise their third-party services on our platforms. Failure to follow this might result in either suspension or deletion of your account.

ACCEPTANCE OF TASK

We encourage honesty and transparency on our platform. Once a task is accepted by you, then you will do all within your ability to fulfill such a task. If for any reason you are unable to deliver a particular task, you will immediately notify the Sender of such inability to deliver.

ACCURATE DETAIL 

You should ensure that accurate details of the item(s) to be delivered are given and agreed to by both parties. The description of the items such as the size of the item, nature of the item, delivery location, etc should be cleared with the Sender. This will make it easy for fast and easy delivery. 

ITEM MISREPRESENTATION

If you show up to pick up a task and find that the items were misrepresented we advise you to let us know at support@bring.org.nz as soon as possible, and release yourself from the task. Do not confront the Sender and demand more for the task.

EXTRA DEMAND

We do not allow any other price demand from the Bringer apart from the initial agreement made. Any amount agreed upon with the Sender when figuring out the details is final. That is regardless of unforeseen expenses, i.e. tolls, petrol, parking, etc. You should not demand more than was the agreed-upon amount.

MAKING USE OF THE PLATFORM

In order to circumvent unforeseen events, we encourage you to make sure that you do things within the system and do not ask the Sender to pay in cash. Doing this violates the terms and conditions of being a Bringer on Bring, and will, unfortunately, void any insurance we provide.

COMMUNICATION

We encourage that the conversation on the platform is strictly by the chat function on Bring. We do not accept other forms of communication. This is to help us monitor the communication for quality assurance and to respond to any form of inquiries or render any form of assistance if the needs arise. 

 DELIVERY

Once you accept a task from the Sender, you cannot assign such delivery to a third party. You should be the one to deliver any task assigned to you. If you are unable to deliver, you should inform the Sender immediately. This ensures that you will be rated in the system for the service you deliver and this will create a better experience for you and or community as a whole.

MAKE A REPORT

In the course of making use of the platform, there is every possibility you may come across someone who actions contradict the ethics of the system, we strongly advise that you report such person so that appropriate action can be taken. 

BRING – PETS

You have a duty of care to provide for the needs of any animals you Send and Bring. All reasonable steps must be taken to make sure your pet is not transported in any way that could cause stress or suffering.

Here are some guidelines from the RSPCA:

GUIDELINES FOR BRINGER

  • Take regular breaks.
  • Never leave the pet in a car on a warm or hot day.
  • Make sure the pet is secure and comfortable during the journey for yours and their safety.
  • The space provided for the pet should be large enough for them to sit and stand at full height, turn around easily, and lie down in a natural position.
  • Make sure that your vehicle and the pet’s container is well ventilated and kept cool during the journey.
  • Always take plenty of water. The pet should always have access to water during the journey.
  • If the journey is long enough for the pet to require feeding then take a break to feed the pet a light meal and make sure the pet is allowed to rest and digest his/her food for two hours before continuing on your journey.

GUIDELINES FOR SENDER

  • If you have any doubt whether your pet is fit to travel, seek advice from your vet.
  • Pets can find traveling in a car stressful experience. It may be best to take them on a short journey yourself to make sure they are OK with this process.
  • Feed your pet no sooner than two hours before you travel.

If the journey is long enough to cover a period of time in which your pet would normally be fed, remember to send your pet’s food with the Bringer.

How Bring Works

1. Post an item

With just one tap, get matched with a friendly, background-checked Bringer to pickup your item.

2. Describe your item

What do you want to send? Fill in required details for item to send and receiver information for tracking

3. Track your item

Track your item during delivery in real-time. In-app message between users and the Bringer.

4. Item Delivered

Item delivered signed by receiver for delivery confirmation with photos and contactless dropoff.

See what you can send

Why spend time running around town organising a courier that costs almost as much as the item itself? Bring delivers just about anything without the hassle and expense of traditional shipping. Think of it as carpooling for your stuff .

Delivery solutions
for businesses

Bring offers local businesses a more sustainable and cost-effective delivery service. We use technology to match companies with our dedicated, skilled drivers in your community. In this way, we utilize available capacity that already exists and turn it into an effective home delivery solution. Bring for Business is an innovative home delivery solution.

And for
Individuals

Post items up for delivery on the Bring App and we will connect you with our friendly Bring local drivers who are going the same way. It might be a neighbor already registered with Bring.

Download Bring App

Bring connects people who have a need to send something with people who are going the same way.

Together as a collective community, we can reduce the CO2 footprint on deliveries by utilizing spare capacity on vehicles going the same way anyway - that means less pollution and fewer cars on the roads.

  • Post what you want to send on the Bring App.
  • When and where you want your item to go.
  • System generates price based on kilometers.
  • It's free to post an item, you only pay when a Bringer offers to deliver.
  • Receive offers from Bringers with available capacity to deliver your item. You choose who you want to drive for you. To help you choose, all drivers are evaluated after completing the assignment.

Sending stuff in New Zealand, just got easier with Bring.
We match Senders and Bringers at the tap of a button.

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